Shipping
In-stock colors ship in 7-10 business days. Made-to-order pieces are handcrafted for you in about 3 weeks. Name embroidery adds about 7 business days. We use UPS ground and USPS services. In the event of a delay, we will notify you by email.
Packaging
We ship using materials which are recycled, recyclable or reusable. Any boxes we use to ship your purchase, we urge you to reuse.
Returns
Every Robbie Adrian blanket arrives brand-new — cut, sewn, and packaged just for you, and never restocked. Because nothing that leaves our studio is ever resold, we don't offer traditional returns: your baby will never receive a blanket that has been in someone else's home, and we would never send yours to someone else's.
If your order arrives damaged, flawed, or isn't what you ordered, contact us within 30 days and we'll replace it free of charge. Personalized and made-to-order pieces are made just for you and are final sale. Unsure about a size or color? Write to us before ordering — we're happy to help you choose.
Washing Instructions
Because dry cleaning involves toxic chemicals and is not considered a healthy or earth-friendly method, we strongly encourage other cleaning practices. All Robbie Adrian blankets can be machine washed on gentle cycle, using warm or preferably cold water. Feel free to damp dry your blanket in the dryer on a delicate setting with low or preferably no heat. For best wear, we recommend not using hot water or high heat. It is best to remove your blanket promptly while still slightly damp, gently shake, reshape and dry flat. Because our blankets are made with natural fabrics that are not treated with sizing or other finishing materials, they may appear even more “loved” with each washing. Press, if necessary, on medium-high heat. Another alternative is the use of a “wet” or a CO2 cleaning service. These are safer cleaning methods. For a list of these cleaning services go to: www.epa.gov/dfe/pubs/garment/gcrg/cleanguide.pdf