Refund policy

Our Freshness Promise

Every Robbie Adrian blanket is prepared especially for its first family. To ensure that every customer receives a brand-new item that has never been used, returned, or resold, we’re unable to accept returns or exchanges for change of mind, including on ready-to-ship items.

We encourage you to review the size, color, materials, personalization details, and estimated preparation time carefully before placing your order. If you have any questions, please contact us before ordering — we’re always happy to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, flawed, or incorrect, please contact us through our Contact Us page or email contact@robbieadrian.com within 7 days of delivery. We will review the issue and, when appropriate, arrange a replacement at no additional charge. If a replacement is not available or appropriate, we will work with you to provide a suitable resolution, which may include a refund.

Personalized and Made-to-Order Items

Because personalized and made-to-order pieces are created especially for you, they cannot be returned or exchanged unless they arrive damaged, defective, flawed, or incorrect.

Return Shipping Costs

For approved returns of defective or damaged items, Robbie Adrian will cover the return shipping cost. Customers will not be charged return shipping or restocking fees for these returns.

Please contact contact@robbieadrian.com with your order number and photos of the issue before returning an item. We will provide return instructions and arrange return shipping if needed.

Once a refund is approved, it will be issued to the original payment method within 10 days. Please note that your bank or credit card company may require additional time to process and post the refund.